De-escalating a crisis is a very difficult skill set and starts with the caregiver calming themselves and maintaining their composure as they approach the situation. Fear elicits a threat response in both the child and the person providing care. This means that without specific strategies it is common for people like parents and guardians to inadvertently worsen the situation as they react to the “noise” of the situation. This class presents a three-step model of intervention to help guide the upset child back into their rational brain.